COMPUTER REPAIR/SERVICE AGREEMENT
1.1 Computerdoc Melbourne will only perform and provide computer services, repairs ,and upgrades as requested by the customer.
Computerdoc Melbourne will conduct honest, reasonable, and considerate services. The goal is to provide the highest quality of service and support, but specific results cannot be guaranteed.
1.2 Computer service/repairs are provided as a service. There may be circumstances under which your computer can not be repaired. It will have to be rebuilt or upgraded. (Examples: Age of PC, repair/replacement parts obsolete (memory chips, motherboards, etc.)
1.3 The length of time required to service/repair your computer cannot be predicted. (See para 2.3 below)
1.4 You understand that in the process of working on your computer equipment, there is a potential for data loss. You agree that you have made the necessary backups of your data so that, in the event of such loss, the data can be restored. If in either case you have not, Computerdoc Melbourne will not be responsible for any data loss or damage whatsoever. (See para 4.4 below)
1.5 You authorise the technician(s) providing the service or repair to install anti-virus and any other necessary software on your computer to perform required services. All software will be deleted / uninstalled upon completion of the service if required and as required.
2. BILLING TERMS
2.1 Computer labour services/repairs and parts supplied are billed either verbally or as stated on a quote provided. Charges will be calculated at a fixed rate of $200 or an hourly rate at $130 per hour, A minimum half-hourly charge of $50.00 plus $130 call out fee applies to both rates.
2.2 An estimate of cost for work will be provided before performing computer services/repairs. Estimates are not guaranteed.
2.3 In the case that there is an unforeseen deviation or hardware supply beyond the above estimated amount, every effort will be made to contact you and inform you of the situation and receive authorisation to continue or stop at the estimate limit.
2.4 In the case that you cannot be reached, work will stop until contact is established. Once reached, your decision to continue or stop will be honored by Computerdoc Melbourne.
3. PAYMENT TERMS
3.1 Full payment is due upon completion of services, upgrades, or repairs.
3.2 Computer parts, hardware, and software that are ordered or special ordered must be paid in advance.
3.3 Computerdoc Melbourne accepts cash, checks, and credit cards and direct transfer.
4.1 Service(s) are provided in an effort to fix, upgrade, or otherwise repair the computer system(s) for which you request such service(s).
4.2 Your system will not be intentionally harmed. The primary goal is to fix your computer,not damage it.
4.3 In the case of accidental damage of data to your system or data loss caused by already existing problems in your system such as viruses, bad configured software, or hardware problems/failures. You the customer agree to hold Computerdoc Melbourne and any person(s) associated with Computerdoc Melbourne or involved in the work being done for you harmless from all damages resulting from such problems and loss.
4.4 It is your responsibility to backup your data. Computerdoc Melbourne will not be responsible for any or all data loss whatsoever.
5.1 Customer satisfaction is our utmost importance.
5.2 All services will be conducted in a professional, reasonable and timely manner. Also, taking into consideration the circumstances and nature of the technical problems.
I hereby agree to the above terms and authorise Computerdoc Melbourne to perform services/repairs as stated in the service order. I also agree to the terms and conditions within this Agreement.